FAQS
Have a question? You can find the answers for the most common questions asked by our customers
Cancellation Policy

A. NON-REFUNDABLE RATES Full prepayment is required to confirm reservation. If canceled or modified, 100 percent of the total cost will be charged. In case of no-show or early departure, 100 percent of the total cost will be charged. B. FLEXIBLE RATES If canceled or modified more than 30 days before date of arrival, no fee will be charged. If canceled or modified later 100 percent of the total cost will be charged. In case of no-show or early departure, 100 percent of the total cost will be charged.

Early Departure Policy

An early departure fee will be imposed on guests departing prior to their scheduled departure date. Fees will be up to 100% of their confirmed length of stay. Please contact the resort for further information.

Prepayment

A. NON-REFUNDABLE RATES Full prepayment is required to confirm reservation. Reservation’s total cost will be charged the day of the reservation. B. FLEXIBLE RATES For all other reservations (flexible reservations) the hotel will pre-authorise your credit card for 50% of the total reservation cost. Pre-authorisation is just a validity check by your bank that temporarily blocks on your credit card an amount equivalent to 50% of the total reservation cost. The amount will be unblocked after a certain time period (about 15 business days). Pre-authorisation is not an actual charge, the full amount will be available to you again, by your bank. Your credit card will only be charged if you have requested a Non-refundable room or if the cancellation policy has not been followed.

Arrival Time

Please inform Ambition Hotel in advance of your expected arrival time for check-in. Please contact the property directly with the contact details provided in your confirmation.

Pre-authorisation

For all Flexible Reservations, your credit card will be checked (pre-authorised for 50% of the total amount of your reservation).
After the check, the full amount will be available to you again, by your bank, after a certain time period (about 15 business days). Your credit card will only be charged if you have requested a Non-refundable (pre-paid) room or if the cancellation policy, found under ‘Hotel Policies’ and room ‘conditions’ has not been followed. Pre-authorisations are common but are often confused with actual charges. While in-store purchases are immediately charged and deducted from your available balance, pre-authorisations are temporary holds. The length of the hold will vary, and your credit card company (bank) can advise how they handle this. Don’t worry, if your card is pre-authorised, both the hotel and your credit card company (bank) is there to help. They may also be able to assist you with removing these holds sooner.

Children Policy

We wish to inform you that unfortunately for safety reasons, due to the particular construction of the hotel (on the cliff, stairs, outside hot tub) we do not accept children below the age of 14 years old. Teens 14 years old (or older) are charged normally (adult rates).

Disability Policy

Due to traditional architecture, those with disabilities and mobility problems may have difficulty accessing the hotel, as our suites are located on the cliff side. Also, going to/from the rooms there are steps involved. Please kindly contact Ambition Suites directly to discuss the details.

Group Reservations

Guests are required to show a photo identification and the provided credit card upon check-in. Acceptable forms include a valid passport or an ID card for Greek guests. Please do not forget to bring with you the credit card that you used in order to make your reservation. Our reception desk will ask this card upon your arrival, for all Non-Refundable/Prepaid reservations.

Package Inclusion

Complimentary arrival transfer is offered to all Ambition Suite guests. Please send us your arrival details via email: info@ambitionsuites.com: (Airline / Ferry Company, Flight number / Ferry Name, exact arrival time) to book your free pick-up arrival transfer service from the airport/port. As soon as we have these details we will book a person of our staff to wait for you on your arrival, in Santorini’s airport/port arrival area, with a sign with your name written on it. This service is available 08:00 am – 23:00 (11:00 pm), only if you have pre-booked the pick-up service appointment before your arrival. Ambition Suites guarantee your arrival transfer, if arranged at least 21 days prior to your arrival. All transfers arranged less than 21 days before your arrival, are subject to availability.

Breakfast

At Ambition Suites we serve full continental breakfast, individually at your private terrace, with Caldera cliffs and the volcano view! The cost for the breakfast is 40 euro (for 2 persons, per day).