FAQs
Hotel Policies / FAQ
Cancellation Policy
A. NON-REFUNDABLE RATES
Full prepayment is required to confirm reservation. If canceled or modified, 100 percent of the total cost will be charged. In case of no-show or early departure, 100 percent of the total cost will be charged.
B. FLEXIBLE RATES
If canceled or modified more than 30 days before date of arrival, no fee will be charged. If canceled or modified later 100 percent of the total cost will be charged. In case of no-show or early departure, 100 percent of the total cost will be charged.
Early Departure Policy
An early departure fee will be imposed on guests departing prior to their scheduled departure date. Fees will be up to 100% of their confirmed length of stay. Please contact the resort for further information.
Prepayment
A. NON-REFUNDABLE RATES
Full prepayment is required to confirm reservation. Reservation’s total cost will be charged the day of the reservation.
B. FLEXIBLE RATES
For all other reservations (flexible reservations) the hotel will pre-authorise your credit card for 50% of the total reservation cost. Pre-authorisation is just a validity check by your bank that temporarily blocks on your credit card an amount equivalent to 50% of the total reservation cost. The amount will be unblocked after a certain time period (about 15 business days). Pre-authorisation is not an actual charge, the full amount will be available to you again, by your bank. Your credit card will only be charged if you have requested a Non-refundable room or if the cancellation policy has not been followed.
Arrival Transfer
Free arrival transfer from airport/port is provided between 08:00 and 23:00. Guests are kindly requested to inform the property at least 21 days in advance if they wish to make use of this service. Hotel reserves the right to reject last minute arrival transfer requests. Contact details can be found on the booking confirmation.
Kindly note that departure transfer is upon extra charge.
IMPORTANT: You have to book your free Arrival Transfer appointment at least 21 days before arrival:
1) Please send us your exact arrival details (Airline / Ferry Company, Flight number / Ferry Name, exact Arrival Time) in order to book your free pick-up arrival transfer service from the airport/port.
2) Ambition Suites reserves the right to reject* to provide arrival transfer (no refund) if your arrival details are received less than 21 days before arrival.
*If you send us the arrival details later than 21 days before arrival, then you will have to take a taxi on your expense; if there is not last moment availability in transfers’ appointments (taxi costs about 45 Euros for 2 persons).
Departure Transfer
Kindly note that departure transfer is upon extra charge. (Taxi costs about 45 Euros for 2 persons).
Arrival Time
Please inform Ambition Suites in advance of your expected arrival time for check-in. Please contact the property directly with the contact details provided in your confirmation.
Suites’s Sizes
All suites have tastefully decorated interior and furnished exterior living space with private external hot tub. They offer incomparable views of the volcano and the sea.
- EMOTION SUITE : Interior Room size = 32 m2/ Exterior Private Balcony size = 26 m2
- TEMPTATION SUITE : Interior Room size = 36 m2/ Exterior Private Balcony size = 26 m2
- SENSATION SUITE : Interior Room size = 32 m2/ Exterior Private Balcony size =36 m2
Pre-authorisation
For all Flexible Reservations, your credit card will be checked (pre-authorised for 50% of the total reservation cost) to ensure that it is valid and/or that sufficient funds are available. After the check, the full amount will be available to you again, by your bank, after a certain time period (about 15 business days). Your credit card will only be charged if you have requested a Non-refundable (pre-paid) room or if the cancellation policy, found under ‘Hotel Policies’ and room ‘conditions’ has not been followed.
Pre-authorisations are common but are often confused with actual charges. While in-store purchases are immediately charged and deducted from your available balance, pre-authorisations are temporary holds. The length of the hold will vary, and your credit card company (bank) can advise how they handle this. Don’t worry, if your card is pre-authorised, both the hotel and your credit card company (bank) is there to help. They may also be able to assist you with removing these holds sooner.
Children Policy
- We wish to inform you that unfortunately for safety reasons, due to the particular construction of the hotel (on the cliff, stairs, outside hot tub) we do not accept children below the age of 14 years old.
- Teens 14 years old (or older) are charged normally (adult rates)
Disability Policy
Due to our location on a cliff, those with disabilities and mobility problems may have difficulty going to or from the resort. Guests should expect many uneven steps.
ID Requirement / Credit Card
Guests are required to show a photo identification and the provided credit card upon check-in. Acceptable forms include a valid passport or an ID card for Greek guests.
Please do not forget to bring with you the credit card that you used in order to make your reservation. Our reception desk will ask this card upon your arrival, for all Non-Refundable/Prepaid reservations.
Checkin
14:00
Checkout
12:00
Telephone
+30 22860 72224
Fax
Address
info@ambitionsuites.com